Organizations receive more text feedback than ever. Text analytics applications are now increasingly useful requiring little to no code.

Customer feedback analytics and ticket classification make for a successful wearable technology product launch.

If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.

Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.

Happy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.

Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...

Although there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.

Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.

We've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.

Instead of asking your customers what you can do to better serve them, why not focus on the positives?

Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.

We used our products Analytics and Compass to collect and analyze over 157,000 tweets about five major US-based airlines in order to see...

Surveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?

Which dating apps are the best, and which should be avoided? We put our AI to the test.

As organizations expand their global reach, understanding customers becomes increasingly important ... and challenging.

In advance of the Oscar nominations announcement, we used text analytics to predict winners.

One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback.

We're excited to announce that our software, which incorporates word embeddings, can be run on a Raspberry Pi.

In a world where customers share feedback in a myriad of different ways ... are surveys still relevant?

We’ve all heard the customer experience motto: customer-centric companies that listen to their customers...